Fraud prevention

Get industry-leading fraud protection from the trusted travel experts

Protect your top and bottom line with real-time fraud detection, prevention and chargeback management.

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What you need to know about fraud

Cyber-crime is now more sophisticated than ever before, which makes it crucial for travel businesses to reinforce their digital defences.

 

Amit Ghosh, Head of Fraud and Risk Portfolio, discusses the increasing threat of fraud in the travel industry—and what travel businesses can do about it. Listen for insights on the growing challenges posed by AI advancements and phishing attacks and why businesses need to stay vigilant throughout the customer journey.

Travel industry fraud is on the rise

Merchants are losing billions to fraud

$38 billion in merchant losses to online payment fraud in 2023.¹

Chargeback costs are up

$100 billion in chargeback payments by US merchants in 2023.²

Businesses are under threat

70% of businesses say their concern about fraud has increased compared to the previous year.³

Safeguard your business from fraud

Reduce financial losses 

Secure your revenue and reduce operational costs with features that deliver industry-leading protection and chargeback win rates. 

Gain visibility and control 

See how fraud might be impacting your business and make well-informed decisions with an in-depth set of dashboards and reports.

Get proven protection

Our machine learning models, built using our data and industry experience, blocked billions of dollars in fraudulent actions in 2023.⁴

Fraud Prevention as a Service

Our fraud prevention service is packed with features to help you reduce costs, protect your customers and limit reputational damage.

Sample data, results may vary

Real-time, AI-powered booking screening 

Gain protection with the same travel-specific machine learning models we use to protect our own business. We screen e-commerce transactions in real time to help prevent fraud and chargebacks before they happen.

End-to-end chargeback management

Minimise chargeback losses and reduce operational costs with our dedicated in-house team of fraud analysts.

 

Our experts manage the dispute process, and work with specific banks and payment providers on your behalf to challenge fraudulent chargebacks.

 

For your peace of mind, this is all backed by our true fraud chargeback guarantee. If a chargeback is due to fraud, Expedia Group will cover 100% of the fraudulent charge.⁵

Proactive account takeover protection

Preventing unauthorised account access is the first line of defence against fraud. Our account takeover solution provides protection against unauthorised access by monitoring user behaviour and detecting suspicious activity in real time. 

 

We leverage machine learning, past behaviour and various other signals to identify sophisticated attacks. Once a suspicious login has been identified, we add additional authentication to prevent bad actors from logging in while valid users can continue to access their accounts. Our API can also easily integrate various authentication methods—like multi-factor authentication and Captcha—to give you control of the user experience.

‘We value our long-standing relationship with Expedia Group and their AI-driven solutions that address the ever-evolving needs of business travel and its many stakeholders’.

John Sturino SVP, Travel Products and Engineering 

Amex GBT

Read the press release

Frequently asked questions

When you choose Expedia Group to keep you safe, you’re choosing a partner with decades of experience in combating travel fraud.

 

As part of that, you can leverage our expertise and vast knowledge of travel industry fraud—drawn directly from the hundreds and thousands of transactions that take place on our platform every single day.

 

Generic prevention products won’t be as effective as ours, because they won’t have our decades of experience, the sheer number of travel-specific scenarios we can train our models against and our dedicated team of analysts.

In order to integrate Fraud Prevention as a Service with your business, you’ll need to do the following:

  • Be a merchant of record—an organisation that is authorised by a financial institution to process consumer credit and debit card transactions.
  • Provide Expedia Group with key transactional data.
  • Have the development resources necessary to complete the API integration.

You can find information about how to connect your technology to our Fraud Prevention as a Service solution in this article  on our Developer Hub.

Our fraud protection services cover any travel-related ecommerce transactions that you choose to pass through our fraud prevention APIs. They are not limited to Expedia inventory only.

Contact our dedicated support team whenever you need assistance.

1 Juniper Research report: Online payment fraud: market forecasts, emerging threats and segment analysis 2023–2028.

2 Merchant Fraud Journal chargebacks consumer survey report 2022.

3 Experian 2023 global identity and fraud report.

4 Expedia Group internal blocked transactions data, 2023.

5 Subject to limitations.