Hotels
Vacation rentals
Airlines
Destinations
Travel agencies
Cruises
Car rentals
Financial institutions
Reduce the risk of financial loss, get full visibility into fraudulent action, and bring down operational costs.
Travel industry fraud is on the rise
Merchants are losing billions to fraud
$38 billion in merchant losses to online payment fraud in 2023 ¹
Chargeback costs are up
$100 billion in chargeback payments by U.S. merchants in 2023 ²
Businesses are under threat
70% of businesses say their concern about fraud has increased compared to the previous year ³
Safeguard your business from fraud
Reduce financial losses
Secure your revenue and reduce operational costs with features that deliver industry-leading protection and chargeback win rates.
Gain visibility and control
See how fraud might be impacting your business and make well-informed decisions with an in-depth set of dashboards and reports.
Get proven protection
Our machine learning models, built using our data and industry experience, blocked billions of dollars in fraudulent actions in 2023.⁴
Fraud Prevention as a Service
Our fraud prevention service is packed with features to help you reduce costs, protect your customers, and limit reputational damage.
Real-time, AI-powered booking screening
Gain protection with the same travel-specific machine learning models we use to protect our own business. We screen e-commerce transactions in real-time to help prevent fraud and chargebacks before they happen.
End-to-end chargeback management
Minimize chargeback losses and reduce operational costs with our dedicated in-house team of fraud analysts.
Our experts manage the dispute process, and work with specific banks and payment providers on your behalf to challenge fraudulent chargebacks.
For your peace of mind, this is all backed by our true fraud chargeback guarantee. If a chargeback is due to fraud, Expedia Group will cover 100% of the fraudulent charge.⁵
Proactive account takeover protection
Preventing unauthorized account access is the first line of defense against fraud. Our account takeover solution provides protection against unauthorized access by monitoring user behavior and detecting suspicious activity in real time.
We leverage machine learning, past behavior, and various other signals to identify sophisticated attacks. Once a suspicious login has been identified, we add additional authentication to prevent bad actors from logging in while valid users can continue to access their accounts. Our API also can easily integrate various authentication methods like multi-factor authentication and Captcha to give you control of the user experience.
“We value our long-standing relationship with Expedia Group and their AI-driven solutions that address the ever-evolving needs of business travel and its many stakeholders.”
Frequently asked questions
In order to integrate Fraud Prevention as a Service with your business, you’ll need to do the following:
- Be a merchant of record — an organization that is authorized by a financial institution to process consumer credit and debit card transactions.
- Provide Expedia Group with key transactional data.
- Have the development resources necessary to complete the API integration.
You can find information about how to connect your technology to our Fraud Prevention as a Service solution in this article on our Developer Hub.
Our fraud protection services cover any travel related ecommerce transactions that you choose to pass through our fraud prevention APIs. They are not limited to Expedia inventory only.
Recommended for you
1 Juniper Research Report: Online Payment Fraud: Market Forecasts, Emerging Threats & Segment Analysis 2023-2028
2 Merchant Fraud Journal Chargebacks Consumer Survey Report 2022
3 Experian 2023 Global Identity and Fraud Report
4 Expedia Group internal blocked transactions data, 2023
5 Subject to limitations