• Emergency reasons may include scenarios where first responders are deployed, such as fires or suspected criminal activity.
• An emergency is not based on a partner’s subjective sense of what is urgent.

To obtain the traveller’s advance consent, partners must provide travellers with the purpose, time and length of entry. Partners must make reasonable efforts to limit time spent at the property.

Non-emergency reasons for entry include time-sensitive utility maintenance and repairs that cannot wait until the booking is complete, such as a malfunctioning water heater. In situations like this, partners must provide travellers with advance notice and obtain their explicit consent.

Partners must provide travellers with notice but are not required to obtain their consent when entering portions of the property that are outside of the rental space such as a tool shed that was not included in the listing description.

We have the right to suspend or terminate your account if these guidelines aren’t met.