How 1000 Mile Travel Group boosted revenue with Expedia TAAP

1000 Mile Travel Group uses Expedia Travel Agent Affiliate Program (TAAP) to access quality travel supply and increase operational efficiency.


revenue growth for three consecutive years.*


new experienced home-based professionals joined within two years*

Challenge: Delivering five-star service

1000 Mile Travel Group, a supplier of travel management solutions, wanted to make, confirm and amend bookings in the shortest time possible while delivering five-star service. It wanted to provide corporate travellers with services such as last-minute availability and flexible cancellation policies and gain access to prepaid rates in order to accurately size reconciliations at the time of booking.

Solution: Optimising efficiency with Expedia TAAP

With Expedia TAAP, the end-to-end booking platform built specifically for travel agents, 1000 Mile Travel Group gained access to the rates and availability it needed, as well as capabilities that synced with its mission to optimise efficiency and deliver five-star service.


To auto-generate and send traveller vouchers quickly, 1000 Mile uses Itinerary Builder, a feature of the platform. Then, to modify existing bookings, it uses the self-service Booking Manager, which provides instant booking confirmations. 1000 Mile also uses Expedia TAAP to generate and confirm bookings in less than a minute, and send traveller documentation in less than 20 seconds.*

‘We regularly test other booking platforms, but always choose Expedia TAAP. It’s an easy-to-use platform, and we consistently find the best rates and availabilities compared to other travel partners.’

Ben Ross

Managing Director and Founder, 1000 Mile Travel Group

Results: Multi-million dollar success

1000 Mile was a new business in 2015. Using Expedia TAAP as its core booking platform, it became a multi-million dollar business. It has tripled its agent base, reached Platinum status, expanded into new markets in the UK, and now has plans to establish a presence in the US.

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*Expedia Group internal data, 2019

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