- Watchable content
- Authentic perspectives
- Narrative-driven structure
- Designed for attention
- Enhanced with AI
- Representative and relatable
Partner with us to create content that resonates with travellers.
Travel marketers work hard to craft compelling stories, but they're fighting for attention throughout a long and complex trip-planning journey and their message or format could fail to land. With campaigns requiring heavy planning, budget and time, there isn't room for campaigns to fail to inspire travellers to book flights, purchase activities or reserve rooms.
So what really drives travellers to book? Particularly in a media environment that is saturated with content and increasingly crowded with AI-generated images, video and text?
By conducting industry-leading investigate this summer, Expedia Group Advertising cracked the code on what truly captures the hearts and minds of travellers to reveal the science of wanderlust. The findings reveal a formula for identifying different traveller archetypes, their unique content preferences, and how to build the perfect travel content to reach them, redefining travel marketing in an AI-driven world.
The research combined emotion-reading and eye-tracking technology from Expedia Group's lab with an in-depth global survey of more than 7,000 respondents. Conducted in July and August, it revealed six key elements that create the most effective travel content.
Every choice and every dollar, matters as AI changes brands' searchability. The findings revealed six critical elements that make content resonate with travellers:
1. Video reigns supreme
71% are influenced by video versus 24% by static images; 59% said content they saw on YouTube positively impacted their decision-making.
2. Authenticity builds trust
When asked which messaging elements build trust, travellers selected transparency (52%), followed by clarity and confidence (46%) and authenticity (45%).
3. Clear narratives drive engagement
Content with an impactful beginning, a compelling middle and clear call to action at the end captures attention and drives comprehension. Even beautiful visuals failed to deliver when the messaging was not clear.
4. Optimal pacing matters
When it comes to video, scenes lasting 2-9 seconds provide optimum balance for understanding and recall. Fast cuts and rapid scene changes prevented participants from understanding the narrative and the destination.
5. AI enhancement, not replacement
While 64% of travellers have noticed AI-generated content, 41% say they prefer it with human input. Less than half are comfortable with AI-generated influencers or fully AI-generated visuals and travel articles.
6. Representation resonates
Content where people saw themselves represented was more relatable and memorable, with 34% saying inclusive messaging made them trust a travel brand.
Bringing these insights together, we've developed the WANDER framework, a roadmap for travel marketers to create content that truly resonates with today's diverse and discerning travellers.
Partner with us to create content that resonates with travellers.
The study gave us insights into different traveller archetypes preferences, with respondents selecting their typical type of trip. The results showed insights into each archetype's preferences in travel content – including format, imagery and tone.
Beach travellers
Images of pools and spas
Relaxing tones
Amusement park travellers
Short-form video
Social media
Adventure travellers
AI-wary
YouTube
City escapists
Long-form video
Food content
Cultural connectors
Content that amazes
Online travel sites
Luxury travellers
AI content
Influencers
The research also broke down inspiration preferences by nationality and generation.
Younger generations prefer influencers
Gen Z (66%) and Millennials (65%) turn to social influencers and platforms for inspiration, contrasting with Gen X and Baby Boomers, who rely heavily on online travel sites for inspiring travel content.
Younger generations feel the most emotive
Both positively and negatively towards travel content compared to calmer Gen X and Baby Boomers.
Natural wonders inspire most
When it comes to imagery across all generations and above any other image type.
For brands trying to reach travellers, the stakes have never been higher. Creating content that truly inspires wanderlust is critical, at a time when attention is the most valuable currency. And with Expedia Group Advertising's enhanced targeting capabilities like demographic and behavioural signals, you can pinpoint your audience and ensure your ads reach the archetypes you're appealing to.
Expedia Group Advertising is partnering with destination marketing organisations like GoTürkiye, the Bahamas Ministry of Tourism, Investments & Aviation, Jamaica Tourist Board and VisitPanama, to bring these campaign insights to life. By leveraging Expedia Group Advertising's travel media network, these partners are creating visually compelling, end-to-end campaigns, designed to reach travellers at every stage of their journey.
Vice President, E Studio, Expedia Group
Angelique is the Vice President of E Studio, leading brand partnerships and integrated marketing programmes at Expedia Group globally and overseeing Expedia Group Advertising’s full-service, in-house commercial creative team. She has over 15 years’ experience at the forefront of global creative advertising teams within media and technology organisations such as Disney and ESPN, blending creative vision and strategic commercial acumen to drive impactful results. Her passion for storytelling is the cornerstone of her approach, aiming to weave engaging content and creative narratives that inspire travel and resonate with travellers around the world. Originally based in New York, she now resides in London with her husband and two children.
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*Expedia Group internal data, 2024
**Expedia Group, internal data, 2023