[00:20:41] Dennis I don't think it's going to be the metaverse necessarily, but it could be something that we don't even imagine today. I went to London a few weeks ago for a conference, our company’s conference, and my two cousins there were both driving electrical vehicles. They said that about 30% of new car sales, something like that in the UK are electric vehicles. So I'm looking forward to that. I'm looking forward to seeing electric charging stations at every hotel and that becoming a big thing. This is not the next big thing. But here's the next controversy that I might write about that I haven't written about, and that is cleaning fees and short-term rentals. It's about to explode. They've been rising dramatically. And I know a lot of hosts are having a debate. Should I include my cleaning fees in the rate or should they be separate? Because it's sort of a gotcha moment when you travel, when you get to the end to book your vacation rental or home and there's the cleaning fee, that's like half the amount of the nightly rate. So that's going to be something.
[00:21:52] Brandon It's almost as if cleaning fees have become the new resort fee. It's really just for vacation rentals. Like, I think you bring up an excellent point. You go to check out for a vacation rental and then you find that cleaning fee is like 30% of the cost. Do you feel that if there is continuation of those policies, we will see vacation rentals become less popular? Because, you know, obviously to me the price that you see when you're booking the room or booking the house is not what you're seeing at checkout. Do you feel like that will impact the demand to vacation rentals?
[00:22:25] Dennis I think people will be more choosy about which vacation rentals they book because a small number of vacation rentals now don't have a separate cleaning fee. They’re included in the rate. I was reading a thread from one host the other day and she said she would never book a rental that has a separate cleaning fee. So I think you're going to see people be more selective. There's also the issue that if you have to cancel your rental, if the cleaning fee is included in the room rate, that you might not get all of the refund that you would otherwise get. Talking about resort fees and talking about, you know, which sort of companies succeeded and which failed during the pandemic. I think with hotels, you know, I know you have a large hotel audience, but I think the ones that are still charging resort fees now during the pandemic, when hotel services are declining, I think that's a fail. And as far as things that are going to be, that can become big, the next big thing, I think you're going to see more and more travel companies get into fintech. It's a buzz word. It means a lot of things to different people, like, for example, buy now, pay later. That's been around for a long time, but that's going to become more popular and so will other fintech services, which are more like travel insurance in terms of let me freeze the rate for this airfare, let me freeze the rate. I'll pay you 25 bucks and let me freeze the hotel rate for a week or so. I think that's definitely going to become a big thing.
[00:24:08] Brandon Thank you, Dennis. Great insights today. We really appreciate your perspective on the industry. On a lighter note, we're going to do something a little fun. Switch gears, because while we work in the travel industry, we are all travelers ourselves. So a few fun questions to get to know who you are as the traveler. First one. What is one item you cannot travel without?
[00:24:31] Dennis Sure. That's tough. My phone. That's obvious. Two laptops. I usually travel with two laptops because a lot of times when I'm traveling, I'm also working. One of the challenges when you're working these days is you have to keep track of the company message system. At Skift, we use Basecamp, other people use Slack, and I'm always the one that is missing the Slack message, like I'm the last one in the company to know what's going on. So I bring two laptops, so I'm not going to get yelled at for not responding to messages.
[00:25:05] Brandon You make the two-phone people look like rookies. That's impressive.
[00:25:10] Sally Really exuding the Bleisure trends there. I love it.
[00:25:13] Brandon Yes, I think Bleisure would be your middle name, Dennis. Okay. This one is a fun one that's in the space of loyalty. What's the craziest or most illogical thing that you've done to get a loyalty benefit, whether that was achieving status or earning extra points? What's the craziest thing you've done?
[00:25:29] Dennis I'm not a big loyalty person. I don't go on flights just to earn points. The craziest thing I've done is to – and you won't think this is crazy at all – is to not book direct with a site that I might like their loyalty rewards.
[00:25:48] Brandon Very interesting. Lastly, just, you know, one thing we want to highlight is what's the most memorable trip you've taken when you think about your love for travel? What's the trip you think about most that really sparked that love for you?
[00:26:00] Dennis Galapagos Islands, without a doubt. That was so awesome to see all the critters. You have to go up to the islands. Some of them you can't do dry landings. You have to do wet landings, you have to get out. And the animals, there are a lot of them that are not afraid of humans because of the whole isolation of the Galapagos Islands. So that was really amazing to see. And of course, you get to see the mating dance of the blue-footed booby, which is something that you have see. It's pretty amazing.
[00:26:31] Sally I love that new bucket list item.
[00:26:34] Brandon Yeah, it sounds like me dancing at a wedding. I don't know that anyone would watch me dance at a wedding. But certainly going to the Galapagos Islands sounds like a lot of fun and certainly is on my bucket list, too.
[00:26:44] Dennis Yeah, it was awesome.
[00:26:46] Sally Great. Thank you so much for answering those. Really appreciate it.
[00:26:50] Dennis Thank you. Thank you for having me.